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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Evolution of the Contact Center agent
B) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C) Contact Center data gathered from generic reports only

2. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Work Assignment
B) Dialogue Designer
C) Context Store
D) Co-browse

3. An Avaya representative knows the sales cycle, and uses It regularly to get a good understanding problems and quantify the costs.
Which statement describes the Qualification step?

A) It proposes, communicates, and agrees upon the detailed solution.
B) It Is a discussion driver to help draw out and Identify the problem(s) to be solved.
C) It is the final Invoice that serves as the formal contract acknowledgement.
D) It documents the details, and quantifies the cost.

4. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Workforce Optimization package
B) Automated Quality Monitoring package
C) Quality Monitoring package
D) Workforce Management package

5. A support manager experienced that each Voice Contact runs through an application designed with the Which service controls the pathway through the application?

A) Telephony Services Manager (TSM)
B) SIP Gateway Manager (SGM)
C) Task Flow Executor (TFE)
D) Telephony Services Manager (TSM)

Solutions: