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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?

A) Tier-model = fixed
B) Tier-model = anniversary
C) Extend Expiration = member enrollment anniversary
D) Extend Expiration = no extension

2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Program Manager Home Dashboard
B) Team Performance Dashboard
C) Loyalty Member Services Dashboard
D) Member Services Manager Home Dashboard

3. What is the recommended approach to creating a large multi-country, multi-currency, and tier-dependent Redemption Catalogue?

A) Create a Loyalty Process with different rules to manage every combination
B) Create a Decision Table and define the Redemption Catalogue as business rules.
C) Create an Apex Class and implement a Redemption Catalogue engine.
D) Create a Decision Tree using Flows with a leaf for every combination

4. Universal Containers (UC) plans to implement Loyalty Management and change its current strategy of giving benefits to all members equally. UC wants to use its Loyalty program to build a network of brand advocates-people who are willing to endorse the UC brand because of positive experiences.
Which three ways can Loyalty Management help to fulfill the new strategy?

A) Create a Loyalty program tier with member benefits to keep customers engaged.
B) Maintain a Loyalty solution on separate systems (Loyalty Management for accruals and an External Analytics system) to ensure data integrity
C) Define a transactional point-based program, in which one point is earn for every dollar spent
D) Send promotions at the right time to the right program members using Salesforce CDP's market segmentation capabilities
E) Issue tickets to a concert to any Loyalty member that posts a product review on social media

5. Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?

A) Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
B) Use standard Order Lookup on the Loyalty Ledger object
C) Create a custom text field in Transaction Journal object to save the order purchased by the client.
D) Use the standard Order Lookup of the Transaction Journal Object

Solutions: