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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. What measures the dispersion of the data set?

A) Mode
B) Variance
C) Median
D) Distance

2. Which communication framework is BEST utilized to frame crucial conversations between care team members?

A) SBAR
B) REDE
C) LAST
D) ADKAR

3. What should healthcare organizations do to ensure more equitable health outcomes and a better patient experience?

A) Engage the communities they serve in understanding the bias they believe exists.
B) Provide comprehensive diversity and inclusion training for all staff.
C) Work closely with community organizations to bring care to where people are.
D) Ensure an understanding of the social determinants of health that influence a patient ' s life.

4. A nurse is tasked with looking into a patient grievance and reporting the findings to the patient advocacy department. What is the BEST way to get detailed information about what occurred?

A) Go to the Gemba.
B) Interview the patient advocate.
C) Conduct a Kaizen event.
D) Read the patient's grievance.

5. Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?

A) Provide knowledge of how to change.
B) Create the desire to participate and support the change.
C) Create awareness of the need for change.
D) Understand the impact on staff.

Solutions: