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BBPSD Customer Service Sample Questions:

1. Prioritising tasks means:

A) Deciding which tasks need to be done immediately and which can wait.
B) Spending longer on the first task that you have to do in the day.
C) Using your best marketing material.
D) Telling which customer is going to be served next.

2. In order to improve the overall customer experience it is important to get:

A) Customer feedback.
B) Sales figures.
C) None of the above.
D) Sales projections.

3. If it is not possible to establish personal communication with a customer face-to-face then the next best method is:

A) Leaflet.
B) Phone.
C) Letter.
D) Email.

4. Organisations need to gather information from customers if:

A) They are not likely to return again.
B) They are likely to return again.
C) All of the above.
D) They are regular customers.

5. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Customer feedback.
B) Mystery shopping.
C) Customer responsiveness.
D) Sales targeting.

Solutions: