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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Insightopia's Experience Cloud site went live on the first day of the last month. The launch has been very successful, and the number of community members has reached the first milestone of 10,000. The Experience Cloud site manager wants to implement gamificationmethods to increase engagement and adoption.
What should be the recommended approach for implementing gamification?

A) Use the Einstein game mechanics feature for implementing gamification.
B) Build flows to implement gamification for community members.
C) Organize a community event to get ideas for implementing gamification.
D) Use the Missions feature to assign badges to members automatically.

2. Ursa Major Solar has a customer portal where both customers andemployees can log in to view information about the company. The marketing team has created a special design of their lago and company branding for their Platinum customers, and would like the user interface in the portal to reflect that special design whena Platinum Calculator customer is logged in.
Which functionality should the Experience Cloud manager use to achieve this?

A) Branding Sets
B) CMS Connect a
C) Themes
D) Templates

3. Ursa Major Solar would like to make an external user an Experience Site Moderator.
What are two of the several moderation permissions available to assign an external user in order for them to be an effective Experience Site Moderator?
Choose 2 answers

A) Manage Experiences
B) Access Sharing Sets
C) Access Experience Management
D) Manage Setup

4. DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use itsnetwork of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.
What should the Experience Cloud consultant recommend?

A) Create a self-service community for agents and an app for employees.
B) Create a peer-to-peer forum for agents and share the URL withemployees.
C) Create a digital experience for agents and an app for employees.
D) Create a digital experience for agents and share the URL with employees.

5. A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possibleissue here?

A) The manager has been given the Manage User permission.
B) The manager has been given the Manage External Users permission.
C) The manager has been given the Manage Profiles and Permission Sets permission.
D) The manager has been given the Manage Customer Users permission.

Solutions: