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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?

A) Set up a secondary schedule.
B) Update the Send shape with Finalization.
C) Add a new Send shape in all the action flows.
D) Bypass action flow processing.

2. A financial institution has created a new policy that states the company will not send more than 500 emails per day.
Which option allows you to implement the requirement?

A) Suppression rules
B) Applicability rules
C) Volume constraints
D) Customer contact limits

3. When a customer is offered an action that they already accepted, this is because_________.

A) the strategy is not customized to exclude previously accepted offers
B) the customer intent was captured incorrectly
C) the actions are filtered based on eligibility
D) there are no suppression rules defined

4. U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all the credit card actions.
What do you configure to implement this requirement?

A) Output template
B) Dynamic template
C) Email treatment
D) File template

5. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Arbitration rules
B) Customer segments
C) Contact policy rules
D) Engagement policies

Solutions: