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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.
What is one way to increase the team's psychological safety to encourage productive collaboration?

A) Ask everyone to introduce themselves via title and greatest success
B) Ask everyone to share a personal experience.
C) Ask everyone their expected level of project involvement.

2. A project team led by a strategy designer has just facilitated 3 weeks of user research.
What should thev do to identify kev insights?

A) As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.
B) Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
C) Ask each team member to create insights based on their expertise and support with collected quotes.

3. Cloud Kicks' sales team is reporting an increased rate of churn. The Support team is frequently bombarded with customer requests for less complicated user experience. The development team sees the risk in changing a mature product.
What should a strategy designer recommend to help create alignment between the team?

A) Define acceptance criteria and acceptance testing to validate intended outcomes.
B) Share stories from customer reach to create a common understanding of challenges.
C) Create a prioritized product roadmap to ensure future releases address known challenges.

4. The team at Cloud Kicks is spending too much time curating dashboards of the company's sales pipeline for multiple different levels of leadership, who are interested in different views of the same data.
What should the strategy designer recommend to help the team efficiently share the right data?

A) Develop reports in Sales Cloud.
B) Provide Kanban view in Revenue Cloud
C) Create dashboards in Tableau.

5. Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

A) Field Service
B) Scheduler
C) Service Goud

Solutions: