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IBM Tivoli Automation Sales Mastery Test v4 Sample Questions:

1. What are the 4 primary elements of TEM (Tivoli Endpoint Manager)?

A) The server, the appliance, agent, end user.
B) None of the above.
C) Agent, Server, Virtual Infrastructure (Relay) and Fixlets.
D) User, Agent, Server and policies.

2. TSAM (Tivoli Service Automation Manager) is part of what other solution set?

A) Omnibus
B) TBSM
C) All of the above.
D) CloudBurst and ISDM

3. What are some typical KPIs (Key Performance Indicators) that a business might want to track in a Business Service Management application?

A) Annual Billable utilization/Profit per project/Average lengths of assignments
B) Some commonly used KPIs include: Are orders being processed, User Transaction Rate, How many Service Desk Tickets are currently open, What is my shipping backlog, How much revenue are my ATM's generating, What is the wait queue on my call center help desk?
C) Both A & C
D) Transaction time/Mean Time to Repair/Return of Assets

Solutions: