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Oracle RightNow CX Cloud Service 2012 Essentials Sample Questions:

1. Your customer's agent is using the Co-Browse feature with an end customer who is using a Mac.
The Co-Browse is displaying an error and will not work. What action must the agent take to allow Co-Browse to work on Mac OS?

A) Have the customer clear their browser cache and try again.
B) Nothing, Co Browse is not supported for a Mac OS.
C) Have the customer use the IE browser.
D) Instruct the end customer to enable Java on their Mac.

2. Your customer would like to have the default search report (Answers - Complex Expression Search Default) on their customer portal page altered with the following requirements.
-They want the New and Update tags to be displayed for only 7 days. -They want to display the Answer's score.
Identify the two options that will enable you to complete the requirements.

A) Unhide the computed score (solved) column.
B) Delete the exceptions for New and Updated.
C) Insert the score (solved count) columns.
D) Change the variables for $new and $updated.
E) Update the configuration settings of ANS_NEW_INC_DURATION and ANS_UPD_INC_DURATION.

3. In which two sections of the Customer Portal is the Guided Assistance widget available for end customers?

A) The answers detail page
B) Ask a Question
C) They are only available when using smart assistant
D) The popular answers list page
E) Any page the customer wants it placed
F) The answers list page only

4. A client would like to edit a contact record and in addition add warranty Information.
Select the implementation steps required using the Custom object design below.

A) Use the Warranties workspace and add the Contact control.
B) Insert a report control and assign a Warranties report into a tab in the Contact workspace
C) Insert the Warranties fields into the Contact workspace.
D) Insert the Warranties control into a tab in the Contact workspace.

5. How many levels can Products, Categories, and Dispositions have in each hierarchy?

A) 6
B) 5
C) 3
D) 4
E) 2

Solutions: