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CompTIA 220-1202 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Operating Systems | 28% | - Windows tools and utilities
- 1. Use Task Manager and Device Manager
- 2. Use Command Prompt and PowerShell
- 3. Manage disks and partitions
- File systems and maintenance
- 1. Manage file systems and permissions
- 2. Perform OS updates and upgrades
- 3. Configure backup and recovery
- OS installation and configuration
- 1. Manage mobile operating systems
- 2. Configure macOS and Linux
- 3. Install and configure Windows
|
| Operational Procedures | 21% | - Documentation and professionalism
- 1. Maintain accurate documentation
- 2. Follow change management procedures
- 3. Use professional communication skills
- Safety and compliance
- 1. Follow workplace safety procedures
- 2. Handle hazardous materials properly
- 3. Understand environmental impacts
- Backup and disaster recovery
- 1. Verify data integrity
- 2. Implement backup strategies
- 3. Perform disaster recovery procedures
|
| Security | 28% | - Security best practices
- 1. Perform data destruction and disposal
- 2. Implement physical security measures
- 3. Apply least privilege principles
- Security fundamentals
- 1. Apply encryption technologies
- 2. Configure wireless security
- 3. Implement authentication and access controls
- Threat prevention
- 1. Secure end-user devices
- 2. Prevent phishing and social engineering
- 3. Detect and remove malware
|
| Software Troubleshooting | 23% | - Mobile and application troubleshooting
- 1. Resolve connectivity problems
- 2. Fix application crashes and freezes
- 3. Troubleshoot mobile OS issues
- Operating system troubleshooting
- 1. Troubleshoot performance problems
- 2. Resolve boot and startup issues
- 3. Fix application and driver errors
- Security-related troubleshooting
- 1. Recover compromised systems
- 2. Identify malware symptoms
- 3. Resolve unauthorized access issues
|
CompTIA A+ Certification Exam: Core 2 Sample Questions:
Question 1
A technician is troubleshooting a computer that fails to start and makes frequent, unexpected sounds. The monitor remains blank, and no OS loads. Which of the following should the technician review first to diagnose this issue?
A. Output voltages of power supplies
B. Availability of CPU thermal paste
C. Proper installation of RAM modules
D. OS boot configuration
Question 2
A user recently installed an application that accesses a database from a local server. When launching the application, it does not populate any information. Which of the following command- line tools is the best to troubleshoot the issue?
A. nslookup
B. ipconfig
C. netstat
D. curl
Question 3
A malicious actor uses multiple endpoints that are spread across multiple locations to target a single endpoint. Which of the following describes this threat?
A. Distributed denial of service
B. Structured Query Language injection
C. Brute-force attack
D. On-path attack
Question 4
A company wants to reduce the negative ecological impacts of its business and has decided to hire an e-waste company to dispose of equipment. Which of the following should the e-waste company provide the business?
A. Low-level formatting
B. Certification of destruction
C. Non-disclosure agreement
D. Shredding/drilling
Question 5
A customer wants to format an external hard drive to work on both Windows and macOS. Which of the following filesystems is the best to use?
A. NTFS
B. exFAT
C. APFS
D. XFS
Solutions:
Question 1 Answer: C | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |