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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which two statements about a completion code are true? (Choose two)

A) Completion codes are hard coded and new completion codes cannot be created.
B) When using a custom completion code, it needs to be selected using the campaign Creation Wizard (CCW) while creating a campaign.
C) When using a custom completion code, it needs to be included in a contact strategy.
D) One needs to include a system completion code in CCW to use a completion code.

2. After building an Avaya Aura Experience Portal (AAEP) system yon choose to install additional pack, from the Red Hat distribution media (such as mod_nss package from the Servers/Web Servers section and download updates to existing packages. You now find that you are unable to access AAEP web administration pages.
Which statement is true?

A) Updating existing software packages on AAEP servers to newer releases than the ones delivered by or validated by AAEP installation media is supported and will not impact AAEP operatic upgrades at a later date.
B) You can install antivirus software on the AAEP servers. Make sure you use on-access scanning where your antivirus software runs whenever a file is changed. In addition, enable it to start scanning at the system startup by default. These features will riot interfere with AAEP performance or the time that it takes for an AAEP system to come back online after a reboot.
C) Adding additional software packages not normally required by AAEP may require configuring new packages to use alternate network ports not reserved by Experience Portal.
D) Adding additional software packages on the AAEP servers other than the ones delivered by or validated by AAEP Installation media is supported and will not impact AAEP operations or upgrades at a later date.

3. In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

A) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).
B) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
C) The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
D) The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.

4. You are preparing to build a large 1200 port Avaya Aura Experience Portal (AAEP) system and the client has asked you to protect the information contained in the calls to and from all of the extended servers.
Which three choices will meet this requirement? (Choose three)

A) Encrypt H.323 call control between the media Processing Platform (MPP) and the Avaya Communication Manager server
B) Encrypt Real-Time Transport Protocol (RTP) audio data between the MPPs and the Avaya communication Manager feature server
C) Partition the client data network to limit the exposure of certain non-encrypted VoIP components of AAEP system to the corporate network
D) Disable the HTTPS protocol on your application servers and use HTTP only
E) Encrypt audio data to and from the speech servers by using MRCP V2 protocol (Media Resource Control Protocol) with TLS (Transport Layer Security) enabled

5. Your Avaya Aura Experience Portal has been in operation for several months; and you notice that the /var file system has only 50% of the file storage space available.
Which two log files should be checked to see if their size needs to be decreased? (Choose two)

A) Apache/httpd logs
B) Transcriptions Logs
C) Process Logs
D) Tomcat logs
E) PostgreSQL logs

Solutions: