Cisco 820-421 Exam : Applying Cisco Specialized Business Value Analysis

Cisco 820-421 exam
  • Exam Code: 820-421
  • Exam Name: Applying Cisco Specialized Business Value Analysis
  • Updated: Sep 11, 2026
  • Q & A: 60 Questions and Answers
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Cisco 820-421 Exam Syllabus Topics:

SectionObjectives
Topic 1: Create Business Design and Deliver Solution Recommendations- Draft recommendations and present to stakeholders
- Map solutions to capabilities
Topic 2: Create Business Case- Executive summary creation
- Identify costs, risks and benefits
Topic 3: Prepare for Requirements Gathering- Identify expectations and knowledge gaps
- Review customer records and published information
- Capture insight from existing relationships
Topic 4: Refine Business Needs & Perform Business Transformation Analysis- Perform gap and value chain analyses
- Identify business scenarios and pain points
Topic 5: Capture Requirements- Conduct discovery meetings and document findings
- Establish credibility and stakeholder analysis
Topic 6: Define Architecture Concepts- Difference between current and future state business capabilities
- Use of reference models

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

Question #1

Which is true regarding a first pass draft of the business case?

  • A. You should not include costs of services, because resources might not be available to deliver the project
  • B. Include a baseline for major costs and benefits, as a starting point for deeper analysis
  • C. Ask the customer to commit on a specific deployment schedule, so you can accurately identify the timing of rollout expenses
  • D. Only start thinking about the first draft once you have a full picture of deployment and transition costs
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

Which statement is true?

  • A. In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
  • B. Customer satisfaction improvement represents a financial benefit
  • C. Non-financial benefits should be identified by the customer's finance representative
  • D. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Which two should be included in a "target state implementation approach"? (Choose two.)

  • A. Potential risks
  • B. Assumptions
  • C. Project leader name
  • D. Financing terms
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

Question #4

How can business capability increments lend structure to work packages and reduce risk?

  • A. By communicating how IT features enable process improvement
  • B. By generally describing stretch goals for individuals
  • C. By decomposing activities into a consistent number of tasks, with the smallest scope
  • D. By providing clarity on several aspects of activities required as part of the implementation
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

What is an example of a financial benefit?

  • A. A result that is more important to Senior Executives than mid-level managers.
  • B. Estimates of monetary value which the customer could realize after paying for the solution costs.
  • C. Estimates of value for which the customer finance executive has given you written evidence of agreement.
  • D. The highest priority impacts available to customers from implementing an IT solution.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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