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Apple Macintosh Service Sample Questions:

1. Which TWO details are derived from entering an Apple product's serial number into the
Apple Support Web page? SELECT TWO

A) AppleCare name
B) Number of USB ports
C) Installed memory
D) Warranty status
E) Mac OS version

2. Which of the following is NOT one of the three qualities that define a quick fix?

A) has little or no cost
B) involves little or no risk of harm to the system
C) can be performed quickly
D) eliminates intermittent problems

3. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Remove any metal jewelry.
B) Connect the AC power cord.
C) Don't work alone.
D) Wear a grounded ESD wrist strap.
E) Touch the computer's metal chassis.
F) Wear safety goggles.

4. A useful tool to have when servicing an Apple portable computer is _____ tape.

A) packing
B) plastic
C) kapton
D) electrical

5. How did you prepare for this exam? (Choose all that apply.)

A) on-the-job training / apprenticeship
B) Apple leader-led technician training course
C) self-study AppleCare Technician Training purchased from Apple
D) non-Apple courses or books
E) none of the above
F) self-taught
G) Apple Mac OS X Help Desk Essentials leader-led course

Solutions: