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Exam Preparation

Questions in the exam are based on official training material provided by ServiceNow over different official platforms. Also the information in the following pieces of training is the source for the exam. Hence, Candidates should complete the following training courses before appearing for the certification exam.

• ServiceNow ITSM Fundamentals
• ServiceNow ITSM Implementation

On successful completion of training, candidates will receive voucher codes, using which they can register for the examination.

Apart from this, ServiceNow recommends candidates to go through the following pieces of training and courses for better understanding of platform and development fundamentals

• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• CIS-IT Service Management Exam Prep
• ServiceNow Platform Implementation (ILT)
• Knowledge Management Fundamentals (On-demand)
• Service Portal Fundamentals (On-demand)
• Automated Test Framework (ATF) Fundamentals (On-demand)
• Knowledge Management Implementation (On-demand)
• ServiceNow Fundamentals (ILT)
• Mobile Development Fundamentals (On-demand)
• Major Incident Management (On-demand)

Candidates can get the details for these pieces of training on Now Learning portal

The certification exam also verifies the ability of the candidate to practical experience and expertise of the candidate, hence candidates with following work experience or knowledge will always have an upper hand during the examination

• At least six months of hands-on experience working on ServiceNow Platform
• At least six months of hands-on experience in implementing applications on ServiceNow Platform
• General familiarity with industry terminology, acronyms, and initial-isms

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Certified Implementation Specialist - ServiceNow Training and Certification

Preparation Guide for ServiceNow CIS-ITSM Certification Exam

Introduction

The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.

Three versions

There is no single version of level that is suitable for all exam candidates, because we are all individual creature who have unique requirement. But our CIS-Service Management CIS-ITSM test guides are considerate for your preference and convenience. Pdf version- being legible to read and remember, support customers' printing request, and allow you to have a print and practice in papers. Software version- supporting simulation test system, with times of setup has no restriction. Remember this version support Windows system users only. App online version-Being suitable to all kinds of equipment or digital devices, supportive to offline exercises on the condition that you practice it without mobile data.

Scope

This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.

Reference: https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=6c8e1d77dbc27f40de3cdb85ca961970

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