Salesforce FS-Con-101 Exam : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) The Maintenance Plan for the Account
B) The Time Slots for Appointment Booking
C) When Service Resources are available for work
D) The Due Date of the Service Appointment

2. A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?

A) Update the Service Crew on the Service Appointment's Work Type.
B) Use the Crew Management tool to add Service Resources to the Crew.
C) Edit the Service Appointment and add a neew Service Resource.
D) Create a new ServiceAppointment with a different Crew.

3. Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?

A) Utilize a custom Price Book specific to each country.
B) Utilize the standard Price Book with pricing rules applied.
C) Utilize a standard Price Book specific to each country.
D) Utilize a custom Price Book with pricing rules applied.

4. Service resources at Universal Containers (UC) frequently work in more than one service territory.
The current scheduling policy looks only at primary territory. While UC still wants the optimizer to use the service resource's primary territory when scheduling, UC also wants the scheduling policy to look at the resource''s secondary service territories.
Which two scheduling policy changes should a Consultant recommend?
Choose 2 answers

A) Include the Mateh Territory Work Rule.
B) Remove the Match Territory Work Rule.
C) Deselect Working Location Enable Primary on the Working Territories Work Rule.
D) Select Working Location Enable Primary on theWorking Territories Work Rule:

5. Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A) Contact
B) Case
C) Entitlement
D) Opportunity

Solutions: