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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following BEST describes a problem?

A) A serious incident which has a critical impact to the business
B) The cause of one or more incidents
C) An issue reported by a user
D) The cause of two or more incidents

2. Where would you expect incident resolution targets to be documented?

A) A service description
B) The service portfolio
C) A request for change (RFC)
D) A service level agreement (SLA)

3. Access management is closely related to which other process?

A) Change management
B) Information security management
C) 3rd line support
D) Capacity management only

4. Which statement about the emergency change advisory board (ECAB) is CORRECT?

A) The ECAB will be used for emergency changes where there may not be time to call a full CAB
B) The ECAB will be chaired by the IT Director
C) Amongst the duties of the ECAB is the review of completed emergency changes
D) The ECAB considers every high priority request for change (RFC)

5. Which of the following are basic concepts used in access management?

A) Personnel, electronic, network, emergency, identity
B) Physical, personnel, network, emergency, service
C) Rights, access, identity, directory services, service/service components
D) Normal, temporary, emergency, personal, group

Solutions: