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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Within service design, what is the key output handed over to service transition?

A) Process definitions
B) Service design package
C) Measurement, methods and metrics
D) Service portfolio design

2. Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

A) Potential
B) Products
C) Preparation
D) Profit

3. Which processes are responsible for the regular review of underpinning contracts?

A) Supplier management and availability management
B) Supplier management and service level management
C) Availability management and service level management
D) Supplier management and change management

4. Which of these statements about resources and capabilities is CORRECT?

A) Neither capabilities nor resources are types of service asset
B) Resources and capabilities are both types of service asset
C) Resources are types of service asset and capabilities are not
D) Capabilities are types of service asset and resources are not

5. Which of the following is the best definition of service management?

A) A complete set of all the documentation required to deliver world class services to customers
B) An internationally recognized methodology to provide valuable services to customers
C) The ability to keep services highly available to meet the business needs
D) A set of specialized organizational capabilities for providing value to customers in the form of services

Solutions: