EXIN ITIL-F Exam : ITIL Foundation

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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. Which statement about the service portfolio is TRUE?

A) It represents all resources presently engaged or being released in various stages of the service lifecycle
B) It allows the organization unlimited resources when planning for new service deployments
C) It is an integral part of the service catalogue
D) The service portfolio includes all services except those managed by third parties

2. Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) 1, 3 and 4 only
D) All of the above

3. Which statement is CORRECT?

A) A process is a structured set of activities designed to accomplish a specific objective
B) A process is a team or group of people and the tools they use to perform one or more activities
C) A function is a set of responsibilities allocated to a service manager
D) A function is a set of specialised organisational capabilities

4. Which of the following is NOT an objective of request fulfillment?

A) To provide a channel for users to request and receive standard services
B) To source and deliver the components of standard services that have been requested
C) To provide information to users about what services are available and how to request them
D) To update the service catalogue with services that may be requested through the service desk

5. Which process is responsible for managing relationships with vendors?

A) Change management
B) Service portfolio management
C) Continual service improvement
D) Supplier management

Solutions: