Business level objectives for ITIL 4 Foundation JPN Exam
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Objective of ITIL 4 Foundation JPN Exam
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License components are also the objective of this certification exam. The license scheme is also the objective of this certification exam. License is planned for this certification exam. Industry experts are available for this certification exam. Study materials that candidates can use to prepare for this certification exam are available. Pass the exams for this certification exam. Use resources for this certification exam. People pass the exam for this certification exam to be able to use the designation of ITIL-4 Foundation. The regular pass rate is another objective of this certification exam. Pass the ITIL-4-Foundation exam with a high score to be able to have a people designation. The life process to be monitored is another objective of this certification exam.
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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| ITIL Guiding Principles | 20% | - Start where you are
- Focus on value
- Optimize and automate
- Keep it simple and practical
- Collaborate and promote visibility
- Progress iteratively with feedback
- Think and work holistically
|
| ITIL Practices | 15% | - Service management practices
- Technical management practices
- General management practices
|
| Key Concepts of Service Management | 15% | - Value, outcomes, costs, and risks
- Products, services, and service offerings
- Service and service relationships
|
| ITIL Service Value Chain Activities | 15% | - Obtain/Build, Deliver and Support
- Plan, Improve, Engage
- Design and Transition
|
| ITIL Service Value System | 18% | - Service Value Chain
- Overview of the Service Value System
- Governance
- Continual improvement
|
| Four Dimensions of Service Management | 17% | - Organizations and people
- Partners and suppliers
- Information and technology
- Value streams and processes
|
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