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| Section | Weight | Objectives |
|---|---|---|
| Service Value Chain Activities | 15% | - Design and transition - Engage - Deliver and support - Improve - Obtain/build - Plan |
| ITIL Management Practices | 17% | - Technical management practices
|
| ITIL Service Value System | 20% | - Service value chain - Continual improvement - Practices - Governance - Guiding principles |
| Four Dimensions of Service Management | 18% | - Value streams and processes - Partners and suppliers - Information and technology - Organizations and people |
| Key Concepts of Service Management | 12% | - Value, value co-creation, service, service management - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers |
| Guiding Principles | 18% | - Think and work holistically - Collaborate and promote visibility - Progress iteratively with feedback - Keep it simple and practical - Optimize and automate - Focus on value - Start where you are |
EXIN ITIL Foundation (V4) is an official EXIN certification exam, registered under the code ITIL. Passing it earns the ITIL 4 Foundation certification, positioned at the Foundation level. It also connects to ITIL 4 Managing Professional, ITIL 4 Strategic Leader. Professional work increasingly demands professional proof, and this exam supplies exactly that.
The EXIN ITIL Foundation (V4) exam contains 40 questions to be answered within 60 (75 for non-native language). The candidates who struggle most are rarely the least knowledgeable; they are the least rehearsed at time allocation. Practice full timed sessions in the VerifiedDumps engine, learn to flag and move on, and the official clock becomes a familiar companion instead of a threat.
EXIN ITIL Foundation (V4) requires 65% (26/40) to pass, and official registration costs $314 - $385 USD. Since a retake bills the full $314 - $385 USD again, confirming readiness first is simply good economics. Run repeated scored sessions with the VerifiedDumps practice tests and schedule the exam once the passing line sits comfortably below your typical result.
No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff
Vendor policies do change, so verify the current requirements before you register via the official exam page.
Sign-up for EXIN ITIL Foundation (V4) is handled through the official channels below.
For your planning: the exam is delivered Online proctored or at accredited test centers.
EXIN recommends the following training for EXIN ITIL Foundation (V4) candidates.
Round out any training with the 505 practice questions in the VerifiedDumps ITIL package, because applied repetition is what turns coursework into a passing score.
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A 100% money-back guarantee protects your purchase under clear conditions. Take the EXIN ITIL Foundation (V4) exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. You may also choose an exchange: two other exam products of equal value, free, with the update service on your original purchase kept.
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EXIN ITIL Foundation (V4) covers 6 official domains. The largest include Four Dimensions of Service Management (18%), Guiding Principles (18%), and Key Concepts of Service Management (12%). The full breakdown is in the topics section above; review it first and your study plan practically writes itself.
What is the primary focus of business capacity management?
Correct Answer: D 🗳️
Which statement about outcomes is CORRECT?
Correct Answer: D 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.
Correct Answer: D 🗳️
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?
Correct Answer: A 🗳️
Explanation: Only visible for VerifiedDumps members. You can sign-up / login (it's free).
Which is a purpose of the 'engage' value chain activity?
Correct Answer: B 🗳️
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