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EXIN ITIL Foundation (V4) Sample Questions:

1. What is the primary focus of business capacity management?

A) Review of all capacity supplier agreements and underpinning contracts with supplier management
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

2. Which statement about outcomes is CORRECT?

A) They are deliverables provided to service consumers.
B) They provide products to service providers based on outputs.
C) The co-create value for service providers by reducing costs and risks.
D) They allow service consumers to achieve a desired result.

3. Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of services, and the [?] that support them, is available when and where it is needed.

A) assets
B) customers
C) suppliers
D) CIs

4. Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A) Incident management
B) Change management
C) Service request management
D) Service level management

5. Which is a purpose of the 'engage' value chain activity?

A) Meeting expectations for quality, costs and time-to-market
B) Providing transparency and good relationships
C) Ensuring the continual improvement of services
D) Ensuring that the organization's vision is understood

Solutions: