Microsoft MB2-185 Exam : Microsoft CRM Customization v.1.2

Microsoft MB2-185 exam
  • Exam Code: MB2-185
  • Exam Name: Microsoft CRM Customization v.1.2
  • Updated: Aug 06, 2026
  • Q & A: 154 Questions and Answers
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Microsoft MB2-185 Exam Syllabus Topics:

SectionObjectives
Topic 1: Data Management- Data import and export
  • 1. Data migration tools
    • 2. Duplicate detection
      Topic 2: Solutions and Deployment- Solution management
      • 1. Packaging and deployment concepts
        • 2. Managed vs unmanaged solutions
          Topic 3: Customization and Configuration- Entity customization
          • 1. Fields and data types
            • 2. Forms and form customization
              • 3. Relationships (1:N, N:N)
                - System configuration
                • 1. Security roles and privileges
                  • 2. Business units and teams
                    Topic 4: Microsoft Dynamics CRM Platform Fundamentals- CRM architecture and components
                    • 1. Core CRM entities and data model
                      • 2. System vs custom entities
                        Topic 5: Business Process Automation- Workflows
                        • 1. Business process flows (legacy CRM concepts)
                          • 2. Workflow rules and logic

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