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Nokia SDM Certification - PS NSOP Sample Questions:

1. What functions does the CM team support?

A) Supports Network Implementation, Hardware Management, Network set up & Network Operations at engineering meetings.
B) Supports the Hardware Management, Site Configuration, Configuration Management, Optimization.
C) Supports the Network Planning & Optimisation, Performance Management, Fault Management, Network Operations at Engineering meetings.
D) Supports Report Management, Measurement Analysis, Fault identification, Fault Resolution.

2. When preparing for a major software upgrade what considerations MUST be planned?

A) Time limits to complete the upgrade, required skills, SLA, required HW and required SW.
B) Resources; rollback plan; work instructions; contact details; information to operator.
C) Contact details to inform the operators in case the upgrade fails, recovery plan and back up network elements.
D) Required HW to be installed, Required site visits, Required SW to be downloaded in the network, time limits to complete the upgrades.

3. The Field Operations organisation is not performing efficiently and requires re-organisation. Which statement BEST describes the correct approach?

A) Re-organize based on a headcount limit that will realise the savings required.
B) Plan a new organisation based on an optimised process delivery using the Operations Model.
C) Check what other projects are doing and use the same approach as them.
D) Reorganize, creating teams for each function of the Operations Model.

4. What approach and external interfaces are defined by the Operations Model?

A) The Operation Model includes all internal aspects of a NwOps operations approach (e.g. processes, organizations, roles), all interfaces are defined externally from the Operations Model by Solutions Team and Procurement.
B) The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles), interfaces towards Care & NI are out of scope.
C) The Operation Model includes all aspects of a NwOps operations approach (e.g. processes, organizations, roles) and defines the interfaces towards 3rd parties and Subcontractors.
D) The Operation Model includes all aspects of a common NwOps & NPO operations approach (e.g. processes, organizations, roles) and defines the interfaces towards Care & NI, if needed.

5. What are the basic steps needed to manage the Workforce?

A) Plan, assign, dispatch and manage the activities; Monitor, manage and report on the workforce management.
B) Assign tasks, and hands over the activities plan; reports on the workforce management.
C) Schedule the planned activities, monitor and report to the management.
D) Book the necessary resources, manage shift work, monitor workforce utilization KPI.

Solutions: