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Salesforce Certified Slack Consultant Sample Questions:

1. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?

A) Hidden
B) Invite Only
C) Open
D) By Request

2. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
B) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
C) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.

3. Your client has fully transitioned to remote working and wants to maintain their daily Agile syncs at 9 a.m.
They have asked if there is a feature in Slack that can help make their syncs easier to manage and more productive.
What should you recommend?

A) Leverage a Workflow Builder template to automatically ask teammates to post updates in channel.
B) Integrate a project management tool into Slack for teammates to fill out their latest progress prior to the sync.
C) Request teammates to share their updates in the project channel.
D) Use huddles for everyone to join the 9 a.m. meeting and share their updates.

4. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?

A) Your client's executive sponsor
B) The Slack admin on your client's engagement team
C) The Slack customer success manager
D) The Slack account executive

5. Your client is working on an important merger and acquisition project that is confidential. The project team needs to work together in a non-public way. In your Grid Design Workshop, you recommend creating a workspace dedicated to this merger and acquisition project.
In addition to recommending this separate workspace, what type of access will you recommend?

A) Hidden
B) By request
C) Invite-only
D) Open

Solutions: