EXIN ITIL-F Exam : ITIL Foundation

EXIN ITIL-F exam
  • Exam Code: ITIL-F
  • Exam Name: ITIL Foundation
  • Updated: Sep 16, 2026
  • Q & A: 325 Questions and Answers
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EXIN ITIL-F Exam Syllabus Topics:

SectionWeightObjectives
Service Management Practices15%- Incident management
- Service desk
- Problem management
- Change enablement
- Service request management
ITIL Guiding Principles15%- Progress iteratively with feedback
- Keep it simple and practical
- Start where you are
- Collaborate and promote visibility
- Think and work holistically
- Optimize and automate
- Focus on value
ITIL Service Value System (SVS)15%- Overview and purpose of SVS
- Governance
General Management Practices15%- Supplier management
- Relationship management
- Service level management
- Continual improvement
- Information security management
Key Concepts of Service Management10%- Service relationships: provider, consumer, sponsor, user
- Value, services, utility, warranty, outcomes, costs, risks
Service Value Chain15%- Design and transition
- Deliver and support
- Obtain/build
- Plan
- Improve
- Engage
Four Dimensions of Service Management15%- Partners and suppliers
- Value streams and processes
- Organizations and people
- Information and technology

EXIN ITIL Foundation Sample Questions:

Question #1

Which statement about the service portfolio is TRUE?

  • A. It represents all resources presently engaged or being released in various stages of the service lifecycle
  • B. It allows the organization unlimited resources when planning for new service deployments
  • C. It is an integral part of the service catalogue
  • D. The service portfolio includes all services except those managed by third parties
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

Which areas of service management can benefit from automation?
1 . Design and modeling
2 . Reporting
3 . Pattern recognition and analysis
4 . Detection and monitoring

  • A. 1, 2 and 3 only
  • B. 2, 3 and 4 only
  • C. 1, 3 and 4 only
  • D. All of the above
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #3

Which statement is CORRECT?

  • A. A process is a structured set of activities designed to accomplish a specific objective
  • B. A process is a team or group of people and the tools they use to perform one or more activities
  • C. A function is a set of responsibilities allocated to a service manager
  • D. A function is a set of specialised organisational capabilities
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #4

Which of the following is NOT an objective of request fulfillment?

  • A. To provide a channel for users to request and receive standard services
  • B. To source and deliver the components of standard services that have been requested
  • C. To provide information to users about what services are available and how to request them
  • D. To update the service catalogue with services that may be requested through the service desk
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Which process is responsible for managing relationships with vendors?

  • A. Change management
  • B. Service portfolio management
  • C. Continual service improvement
  • D. Supplier management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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