Topics of Certified Implementation Specialist - Service Mapping (CIS-SM) Exam

Exam content is split into Learning Domains that relate to key topics and operations usually encountered during the implementation of ServiceNow. Relevant learning goals have been established in each Learning Domain and are evaluated in the exam. The list below shows the domains, weightings, and sub-skills of learning evaluated by this exam and the percentage of questions represented in each domain. An all-inclusive list of exam content should NOT be considered to include the subskills mentioned.

Service Mapping Pattern Design

• Scripting (i.e. WMI, SSH, Regex, Command-Line, SNMP)
• Operations (i.e. Match, Parse variable, Parse file, Parsing strategies)
• Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)
• Pattern Designer (i.e. Debug, Steps, Temp variables, Command Line Console)

Service Mapping Configuration 20%

• Groups, Technical Services, Service creation)
• Credentials, Service Maps, Schedules, Service
• Service Configuration (i.e. Entry points, CI Types,
• Setup and Configuration (i.e. Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
• Service Mapping Process Flow (i.e. Process flow, Troubleshooting, Discovery Log)

Discovery Configuration

• Discovery Troubleshooting (i.e. Discovery Errors, Authentication Errors, Duplicates, Credentials)
• Discovery Setup and Config (i.e. Behaviors, Clusters, IP Services, Schedules, MID Servers)
• Discovery Process Flow (i.e. PCIE Phases, ECC Queue, Status, Discovered Device)

Event Management

• Event Management Solution (i.e. Business Value, Definition, Positioning, Customer Conversations)
• Event Setup and Configuration (i.e. Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
• Alerts (i.e. Task Templates, Alert Rules, CI Binding)

Configuration Management Database

• CI Class Management (i.e. CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
• CMDB Identification and Reconciliation (i.e.Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB Deduplication Tasks)

Service Mapping Engagement Readiness

• Planning (i.e. Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
• Scoping (i.e. Service definition, Shared services, Licensing, Supported Applications)

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Exam Blueprint Preparation guide

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf

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