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Salesforce Certified Slack Consultant Sample Questions:

1. You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A) An ice-breaker asking participants what kind of music they play at their desk.
B) A huddle about the participants' favorite remote work tips.
C) A multiple-choice knowledge check question about the benefits of threads.
D) A poll asking participants if they prefer Slack, Teams or email.

2. When providing your client with an executive summary of their selected grid design, which three key pieces of information should you include?

A) Admin processes
B) Grid design benefits and considerations
C) Workspace(s) and access level
D) Training recommendations
E) User analytics and KPIs
F) Channel recommendations

3. What can you do to prevent the creation of duplicate users as a result of a grid migration?

A) Ensure users' emails in Slack match SSO.
B) Ask users to update their usernames to a standard nomenclature.
C) Make sure all guests are promoted to full members.
D) Require users to login with their existing email and password.

4. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
B) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
C) Schedule of Creameri Ice Cream Co. deliveries and expected delays
D) Learnings from the Creameri Ice Cream Co. employee satisfaction survey

5. You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?

A) Grid Orientation curriculum
B) Policies & settings documentation
C) Statement of work (SOW)
D) Roles and responsibilities matrix
E) Communications plan

Solutions: