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IBM Enterprise Content Management Sales Mastery Test v3 Sample Questions:

1. What is one way Case Manager supports dynamic case handling?

A) Case workers can close and reopen tasks as often as they want.
B) Case workers can view and start new tasks for a case "on the fly".
C) Work is routed to case workers based on business rules.
D) Case workers can create comments on cases, documents, and tasks whenever they need.

2. If a bank eliminates daily courier pickups by scanning documents in the branch, approximately how many US dollars will it save per branch per day?

A) 70 dollars
B) 120 dollars
C) 40 dollars
D) 3 dollars

3. Which of the following Datacap features help to eliminate expensive, error-prone manual data entry problems associated with document imaging?

A) Keyword search
B) Optical character recognition (OCR) and text analytics
C) Math calculations
D) All of the above

4. When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

A) How do CSRs do scanning of documents today?
B) How do CSRs access all information necessary to respond to customer questions?
C) Do your Customer Service Reps (CSRs) need workflow to respond to customers?
D) Do your CSRs need Case Management?

Solutions: