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BlackBerry 10 Support Specialist Sample Questions:

1. When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?

A) The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
B) The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
C) The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
D) The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.

2. What constitutes use of a license seat on a BlackBerry Device Service (BDS)?

A) Active devices
B) A user
C) Active user and devices
D) Active user

3. Where should an end user be directed to quickly identify if the BlackBerry is connected to the network?

A) BlackBerry Messenger (BBM) Application
B) Universal Hub
C) BlackBerry World
D) BlackBerry Device Ribbon (Top of Device)

4. What online tool could be used to review existing tickets and or open a new ticket with BlackBerry Support?

A) BlackBerry Resource Kit
B) BlackBerry Expert Support Center
C) BlackBerry Knowledge Base
D) BlackBerry Help

5. A user reports that they are unable to enable BlackBerry (BB) Protect. What steps should they follow to make sure that it is enabled?

A) Swipe down, go to Settings.
B) Swipe down, go to Settings, click on Location Services.
C) Swipe down, go to Settings, click on Security, enable Device password.
D) Swipe down, go to Settings, click on BB Protect.

Solutions: