Genesys Cloud Certified Professional - Implementation - GCP-GC-IMP

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?

A) The Base Settings
B) The Hardware ID (MAC address)
C) The phone name
D) The phone model

2. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Set the user to Inactive for 30 days, then delete the user account.
B) Reset the user's password.
C) Create a role for former users and add the user to that role.
D) Rename the user account.

3. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to a different network segment that has access to your company intranet.
B) It should be connected to the same network segment that the Bridge server is on.
C) It should be connected to a network segment that has outbound access to the public Internet.

4. Which feature is used to share a document of size 1 GB size through chat?

A) Workspace sharable link
B) Attach Button
C) Add web links
D) Drag and Drop

5. To assign extensions to users, you must first

A) Add the extension to the dial plan.
B) Buy the extension number from the carrier.
C) Create a pool of extensions.
D) Assign the extension to the user's phone.

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