Cisco Implementing Cisco Collaboration Cloud Customer Experience - 300-830

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A) Team capacity settings
B) Multimedia profile channel permissions
C) Desktop browser cache
D) PSTN region assignment

2. Drag and Drop Question
Refer to the exhibit. An engineer is integrating Cisco Webex Connect web chat with a CRM platform and must map JSON responses to variables for the Webex Connect flow. Drag and drop the JSON path expressions from the left onto the corresponding variables on the right. Not all expressions will be used.

3. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?

A) Sites Contact Details
B) Teams Contact Details
C) Usage Report
D) CSR Report - Yesterday

4. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Data Parser node
B) Generate OTP node
C) SMS node
D) Profile node
E) Evaluate node

5. An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A) Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
B) Set up a Receive node that uses a custom event that matches the user email.
C) Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
D) Set up a Receive node that uses a custom event that matches the Webex bot email.

Solutions: