EXIN ITIL 4 Foundation - ITILFND_V4

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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about costs is CORRECT?

A) Costs imposed on the consumer are costs of service utility
B) Costs removed from the consumer are part of the value proposition
C) Costs imposed on the consumer are costs of service warranty
D) Costs removed from the consumer are part of service consumption

2. What is the purpose of the 'incident management' practice?

A) To capture demand for incident resolution and service requests
B) To support the agreed service quality by effective handling of all agreed user-initiated service requests
C) To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents
D) To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

3. Which is an activity of the 'problem management' practice?

A) Authorization of changes to resolve the cause of problems
B) Prioritization of problems based on the risk that they pose
C) Restoration of normal service operation as quickly as possible
D) Resolution of incidents in a time that meets customer expectations

4. What is a user?

A) The role that uses services
B) The role that directs and controls an organization
C) The role that defines the requirements for a service
D) The role that authorizes budget for service consumption

5. Identify the missing word(s) in the following sentence.
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing [?] and known errors.

A) configuration items
B) events
C) changes
D) workarounds

Solutions: