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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. You want your system to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) configuration settings
B) proactive chat widget
C) syndicate chat widget
D) business rules

2. Which two statements are true about Oracle Service Cloud accelerators?

A) The source files for all listed accelerators are available for download.
B) They
are available at http://www.oracle.com/technetwork.
C) Oracle provides support for all accelerators.
D) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

3. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to use the export and import option.
B) You need to re-create the message template across the multiple interfaces.
C) You need to copy and paste the source code across the multiple interfaces.
D) The change is reflected across all interfaces by default.

4. Which is an invalid data type?

A) Date/time
B) Text field
C) Radio
D) Menu
E) Integer
F) Float
G) Text area

5. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a space.
B) The column name starts with a number.
C) The column name contains an underscore.
D) The column name starts with a lowercase alphabet.
E) The column name contains a dollar symbol.
F) The column name contains a punctuation.

Solutions: